Service Titan Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• ServiceTitan management from start to finish, including configuration, workflows, roadmap planning, releases, and ongoing optimization.

• Integrations management. Oversee and sustain the connections between ServiceTitan and the wider technology ecosystem (Sage Intacct, Smartsheet, Zoho Desk, Microsoft 365).

• Onboarding for new brands. As the platform expands through acquisitions, facilitate their setup, data migration (including from AccuLynx), and implementation in ServiceTitan.

• Administration across multiple tenants. Manage all ServiceTitan functionalities across diverse business units, each with unique setups, templates, and contracts.

• Environment development. Establish business units, tags, skills, workflows, SBET/pricebook, templates, and reporting through a structured, tiered rollout process.

• Data and AI involvement. Analyze large datasets, clean and map data for migrations, identify quality issues, and utilize AI tools to enhance efficiency and effectiveness.

• Transforming requirements into reality. Collect needs, create a prioritized backlog, and deliver against it with well-defined acceptance criteria.

• Governance and adoption strategies. Establish guidelines to maintain coherence across nine brands, followed by training initiatives to ensure retention.

⛳️ Requirements

• Practical experience in ServiceTitan administration within a live production setting — including configuration of business units, workflows, templates, pricebook/SBET, and reporting.

• Proficiency in administering ServiceTitan (or a similar field-services CRM) across various business units or brands.

• Proven track record in mapping and migrating data into ServiceTitan or an equivalent operational CRM, including the cleansing of disorganized source data prior to go-live.

• Fluent and professional in English (both written and verbal); prepared for presentations to stakeholders.

• Regular use of contemporary AI tools in your work, with a genuine eagerness to expand their application.

• A collaborative approach — you easily build trust across teams.

• A builder's mentality — you take initiative, are accountable for outcomes, and have the desire to expand your scope.

🏝️ Benefits

• Up to $9/hour

• 100% remote work

• Full-time role