Service Technician – Regional Travel

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Responsible for the installation, maintenance, testing, troubleshooting, and repair of AMR equipment (Tehama, Inovonics, Next Century, Aclara, and Cerenti) in the field to ensure optimal usage and quality.

• Demonstrates attention to detail and precision when recording meter data in project management software [MOSS].

• Assesses plumbing, electrical, and gas requirements, taking necessary actions for the installation of equipment.

• Operates independently while adhering to established guidelines to fulfill the responsibilities of the role.

• Troubleshoots network-related issues, including routers and phone lines.

• Possesses intermediate knowledge of Building Automation Systems, Smart Grid Electronics, and HVAC controls, including software engineering and commissioning tools, DDC controllers, and field devices.

• Retrofitting large commercial mechanical systems by integrating electronic systems within submetering systems for accurate billing based on raw meter data.

• Manages, implements, and performs technical product support for installed equipment as a system integration specialist.

• Communicates clearly and concisely, tailoring solutions to meet client-specific requirements by offering options and alternative solutions.

• Organizes data into report formats suitable for presentation to both internal and external clients.

• Maintains effective communication with property staff, addressing inquiries and escalating concerns to management or internal client service representatives.

• Gathers necessary due diligence from clients, including prior billing information and submeter details (typically required for retrofit projects).

• Committed to adhering to all safety work practices, including the daily testing and inspection of assigned tools and equipment.

⛳️ Requirements

• Willingness to travel up to 75% of the time.

• Ability to interpret low voltage wiring diagrams and control flow diagrams.

• Strong problem-solving and analytical abilities (troubleshoot technical issues, communicate effectively, and document solutions for non-technical audiences).

• General technical knowledge of commercial HVAC equipment, including AHUs, VAVs, boilers, chillers, and Electrical Smart Grid Panel Board Systems.

• Familiarity with construction, plumbing, and electrical work; knowledge of submetering systems and equipment is advantageous.

• Excellent interpersonal, written, and verbal communication skills are essential.

• Strong organizational skills and a keen attention to detail are required.

• Ability to thrive under pressure in a fast-paced environment while managing complex issues on an ongoing basis is necessary.

• Desired computer skills include proficiency in MS Office Professional (Access, Excel, and Outlook), TCP/IP, router networking, and RF.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Paid time off and holiday benefits.

• Opportunities for professional development.

• Performance-based bonuses linked to position outcomes.