Service Technician

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Answer phone calls, emails, and provide suitable solutions to customer issues.

• Assist customers in troubleshooting or escalate problems to the development team.

• Participate in deployment, troubleshooting, and maintenance of equipment at customer sites.

• Manage tools and inventory.

• Work with both software and hardware components related to various solutions.

• Travel regularly to different customer locations within Sweden.

⛳️ Requirements

• Independent, organized, and capable of solving complex problems.

• Thrive in high-pressure environments.

• Fluent in both English and Swedish.

• Clear in communication and customer-oriented.

• Clean criminal record.

• Class B driving license.

• Knowledge of ITIL is a plus.

🏝️ Benefits

• Competitive terms and bonus program.

• Wellness allowance.

• Access to Thales' internal training library with free online courses to ensure professional development.

• Company car.