Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding technical service on Smardt chillers, encompassing both indoor and outdoor equipment.

• Conduct equipment startups, commissioning, troubleshooting, warranty work, and regular maintenance activities.

• Accurately, safely, and professionally diagnose and resolve operational issues.

• Travel within the designated local market and occasionally beyond, as business needs dictate.

• Clearly communicate with customers about equipment operation, maintenance needs, services performed, and any unresolved issues.

• Execute installations, equipment deliveries, and removals in line with company standards.

• Maintain availability for on-call emergency service, typically for about one week every one to two months, or as business demands require.

• Ensure all tools, testing devices, personal protective equipment (PPE), and service equipment are safe, well-maintained, and utilized in accordance with company standards.

• Advise customers on repair, replacement, or service alternatives as appropriate.

• Encourage service agreements and additional service work to enhance customer satisfaction and equipment reliability.

• Utilize technical support from the head office or other internal resources when necessary.

• Accurately complete service documentation, reports, and administrative tasks in a timely manner.

• Adhere to all company safety protocols, customer site requirements, and relevant regulatory standards.

⛳️ Requirements

• A minimum of four (4) years of experience in HVAC field service.

• Experience in chiller service is strongly preferred.

• Familiarity with Turbocor and/or magnetic bearing systems is a significant asset.

• High school diploma or equivalent is required.

• Technical school diploma, HVAC certification, or equivalent technical training is preferred.

• EPA certification is required where applicable.

• A valid driver’s license with an acceptable driving record is required.

• Strong understanding of HVAC systems, chillers, refrigeration cycles, and associated mechanical/electrical components.

• Capability to troubleshoot complex HVAC and chiller operational issues.

• Proficient in reading and interpreting technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.

• Skilled in using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.

• Competent in using computer systems, mobile applications, and service software to finalize service reports and access technical documentation.

🏝️ Benefits

• Health and dental coverage starting from day one.

• 401(k) plan with up to a 6% employer match.

• Access to training and professional development programs.

• Annual performance evaluations and opportunities for career advancement.

• A collaborative global environment that fosters growth.

• The chance to be a part of a dynamic and expanding business in a sustainable industry.