Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Accountable for the installation and upkeep of our products in a safe, timely, and precise manner.

• Achieve and manage operational objectives and deadlines, including service labor per hour, first-time-right metrics, and 5S standards.

• Adhere to internal processes and procedures as well as comply with all local and federal regulations, including DOT, OSHA, and HACCP.

• Ensure appropriate parts and supply inventory in company service vehicles and maintain proper documentation standards.

• Engage with customers to guarantee that product performance aligns with their expectations.

• Deliver efficient and professional service to customers, providing training and coaching on the system as required.

• Utilize iPhone applications to execute various functions related to the role (parts management, customer notes, clocking in/out).

• The position may involve night installation work; the schedule will fluctuate based on customer requirements and the installation timetable.

⛳️ Requirements

• Must be at least 21 years old and possess a valid driver’s license.

• High School Diploma or its equivalent is required.

• Capability to work effectively within a team setting.

• Proficient in resolving customer issues related to installation and service.

• Ability to perform basic mechanical and/or electrical tasks.

• Strong customer orientation and the ability to positively address challenging customer situations.

• Must comply with Restaurant Technologies’ Fleet Safety standards and maintain a clean driving record.

• Capability to lift 50 pounds manually.

• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach out.

• Ability to ascend and descend a ladder up to 20 feet high.

🏝️ Benefits

• Medical

• Dental

• Vision

• Paid Holidays

• Paid Time Off

• Matching 401K

• Life Insurance

• Other benefits paid for and/or offered by the company