Service Support Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expert technical support and training for scientific products and solutions.

• Collaborate with researchers and clinicians to enhance vital work in fields such as cancer research, diagnostics, and environmental protection.

• Work alongside international teams to address complex scientific challenges.

• Ensure the optimal application of innovative technologies in advancing scientific endeavors.

⛳️ Requirements

• An advanced degree with no prior experience, or a bachelor's degree accompanied by 2 years of practical laboratory experience in relevant scientific techniques.

• Preferred fields of study include Life Sciences, Chemistry, or a related scientific discipline.

• Certification as a Medical Laboratory Scientist/Clinical Laboratory Scientist is preferred for clinical diagnostic roles.

• Strong scientific proficiency in one or more core areas: molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry.

• Exceptional verbal and written communication skills for delivering technical support.

• Demonstrated ability to swiftly grasp complex scientific and technical information.

• Strong analytical and problem-solving skills.

• Proficiency in CRM systems and standard office software applications.

• Fluent English is required; additional language skills are highly regarded.

• A customer service-oriented mindset with the capability to clearly explain complex concepts.

• Excellent organizational skills and the ability to juggle multiple priorities.

• Capability to work both independently and in a collaborative team setting.

• May require travel of up to 10-30% based on the position.

• Flexibility to support a global customer base.

🏝️ Benefits

• Comprehensive training.

• Opportunities for professional development.