Service Support Representative

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Accountable for understanding the specifics of insurance plans, including eligibility, to accurately complete applications, enrollments, or claims.

• Tasked with achieving departmental contractual objectives by fulfilling daily responsibilities in accordance with guidelines established by the insurance provider or association, and collaborating with the sales team or insurance carrier as necessary when questions arise.

• Support the production of daily batches of issue packets for new business.

• Facilitate the daily dispatch of outgoing mail to the mailroom.

• Manage the processing of daily carrier decision files for new business.

• Allocate incoming mail to the appropriate subgroup within the department.

⛳️ Requirements

• Possession of a high school diploma or a general education degree (GED).

• At least 1 year of related operations experience or an equivalent combination of education and experience.

• Competence in basic PC skills, particularly with Microsoft Office applications – Word, Excel, and Outlook.

• Strong attention to detail, with a proven ability to maintain high levels of organization while managing multiple tasks throughout the workday.

• Excellent interpersonal skills, demonstrating the ability to interact effectively at all organizational levels.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer contributions.

• Opportunities for professional growth and development.

• Flexible work hours.

• Supportive work environment that values teamwork and collaboration.