Customer Care Coordinator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a high volume of incoming inquiries

• Recognize and evaluate customers’ needs to ensure satisfaction

• Establish and nurture sustainable relationships and trust with customers through open and engaging communication

• Deliver accurate, valid, and comprehensive information

• Achieve established team objectives

• Address customer complaints, offering suitable solutions and alternatives within specified time frames; follow up to guarantee resolution

• Precisely monitor customer interactions to aid data analysis and evaluations

• Adhere to communication procedures and guidelines

• Go the extra mile to engage with customers

• Direct customer inquiries to the appropriate stakeholders and ensure follow-up and resolution

• Provide support for colleagues as needed.

⛳️ Requirements

• Minimum of two years in Customer Service experience

• Exceptional writing abilities

• Experience with Salesforce

• Prior experience in the Publishing industry

• Previous experience in a remote working environment

🏝️ Benefits

• Private medical insurance

• Life assurance

• Income protection

• Personal accident insurance

• Pension plan with up to 10% employer match

• 25 days of holiday, along with market-competitive Maternity and Paternity leave

• Birthday and three winter holidays off

• Two days of paid time off for volunteering each year

• Fully remote work environment with a stipend upon joining for home office setup