Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a substantial volume of incoming customer inquiries

• Propose additional products during every customer interaction

• Support customers with their questions while customizing the experience for each caller

• Calls may involve confirming refunds, processing payments, placing orders, and reviewing account data

• Report to a designated Customer Service Supervisor

• Maintain a consistent full-time schedule, which includes working one weekend day and having one weekday off

⛳️ Requirements

• At least 12 months of experience in customer service

• Ensure a distraction-free work from home setup

• Adapt to and perform in a virtual environment

• Communicate effectively using various styles

• Navigate through multiple systems and screens

• Provide your own Microsoft 11 computer and any additional necessary equipment in accordance with QVC's computer system requirements

• Troubleshoot personal technical issues (collaborate with IT when necessary)

• Availability to work on weekends, holidays, and extended hours as needed

🏝️ Benefits

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Excellent company discounts

• Health care benefits starting from day one

• 401(k) plan

• Tuition reimbursement opportunities