Customer Service Representative I, Bilingual French

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address inquiries from customers, agents, and clients through phone or online channels

• Ensure prompt and precise follow-up and resolution of issues

• Troubleshoot problems and confirm insurance requirements

• Efficiently manage the processing of policies and related documentation

• Provide support to other departments as needed

• Regularly achieve departmental benchmarks for productivity, accuracy, and quality of service

• Uphold the confidentiality and security of customer information

⛳️ Requirements

• A high school diploma or GED is required

• At least 6 months of experience in customer service

• Proficiency in both English and French (spoken and written)

• Excellent communication skills

🏝️ Benefits

• Competitive salary

• Opportunities for career advancement

• Comprehensive health benefits

• Supportive work environment