Customer Service Representative – Project-Based

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to customer inquiries swiftly and professionally through phone, email, and/or chat.

• Provide precise information regarding products and services to customers.

• Address customer issues promptly and effectively.

• Follow up with customers to confirm that their concerns have been resolved to their satisfaction.

• Accurately document customer interactions within the organization’s CRM system.

• Comply with company policies and procedures.

• Achieve or surpass performance targets related to KPIs.

• Enhance knowledge of products, services, and processes by engaging in training programs and continuous learning opportunities.

• Collaborate with other departments as necessary.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues at all times.

⛳️ Requirements

• At least 6 months of prior customer service experience or equivalent.

• Strong verbal and written communication skills - High B2 level.

• Proficient in computer usage and various software applications.

• Preferred knowledge and experience with a CRM system.

• Experience in omni-channel support - phone, email, and chat.

🏝️ Benefits

• Competitive salary.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance coverage.

• Health Maintenance Organization (HMO) coverage starting on day 1.

• Paid time off, including birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal as well as professional development.

• Employee Referral Program.

• Attractive office environment.

• Daily complimentary lunch provided.