Service Supply Chain Operations

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversees customer solutions encompassing revenue growth, essential business metrics, and customer satisfaction while implementing corporate strategy.

• Evaluates customer business strategies and upcoming product plans to align the company's offerings and resources effectively.

• Acts as the subject matter expert and the main point of contact for specified deliverables.

• Manages the complete order fulfillment process for sustained program accounts.

• Handles customer accounts, focusing on revenue growth, P&L profitability, business metrics, and customer satisfaction.

• Collaborates with support organizations to meet customer service-level expectations.

• Ensures customer compliance with contractual agreements and identifies opportunities for additional ROI.

• Formulates customer-centric strategies leveraging product and solution offerings.

• Cultivates strategic relationships with customers, suppliers, and colleagues.

• Manages complex strategic accounts effectively.

• Negotiates contract modifications based on customer requirements, lifecycle issues, enhancements, upgrades, and increased sales.

• Oversees global service logistics and planning for service parts.

• Supports a worldwide network of 140 forward stocking locations and logistics across 57 countries.

• Ensures on-time customer delivery SLAs for next-business-day and 4-hour service orders while achieving cost objectives.

• Implements service parts planning strategies for new buys and repairs to enhance part availability.

• Supervises process improvements with third-party repair partners and logistics providers.

• Performs additional duties as assigned.

⛳️ Requirements

• Typically requires 8+ years of experience with a bachelor’s degree or equivalent.

• Bachelor’s degree or equivalent experience from which comparable knowledge and job skills can be acquired.

• Must have experience managing global accounts.

• An Engineering, Computer Science, or equivalent technical education may be necessary.

• Proficient in all Microsoft Office applications (Excel, Word & PowerPoint).

• Highly skilled in the use of ERP systems.

• Strong background in service logistics and planning.

• Possesses analytical skills to evaluate and drive productivity metrics and key performance indicators.

• Ability to plan, solve problems, and propose innovative solutions.

• Requires a Bachelor's degree in Business Administration, Supply Chain Management, or Engineering.

• 5+ years of experience in the service supply chain sector.

• 3+ years of experience in managing hardware service operations at either the regional or global level.

• Experience with parts planning software; proficiency in Baxter Planning software is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible work arrangements.

• Generous paid time off and holiday policies.