Service Sales Operations Specialist

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Responsible for providing sales support for services to field sales teams, acting as the liaison for deal support.

• Serve as the Subject Matter Expert for Siebel and all related processes within the Account Team.

• Manage and provide quotes, addendums, contracts, customer support/liaison, invoicing resolution escalations, research, and customer meetings.

• Collaborate with Service Delivery teams and customers to meet commitments and resolve issues.

• Act as the primary contact and liaison for internal teams, including Service Sales, Marketing, Finance, etc.

• Ensure timely and high-quality processing of quotes and contracts to achieve customer satisfaction.

• Assist in the execution of customer quoting, including both budgetary and contractual quotes.

• Create contract packages as needed, including addendums and revisions.

• Submit risk and Emptoris cases and take ownership of escalation resolutions.

• Support updates to SFDC and provide necessary reporting for variable compensation and collections issues.

• Track field submissions and achieve targeted SLA's for resolution based on activity type.

• Handle inbound calls and email requests related to customer service agreements and invoicing resolutions.

⛳️ Requirements

• BA or BS degree or equivalent work experience.

• Proficiency in Microsoft Office Suite products.

• Excellent interpersonal skills with strong verbal and written communication abilities.

• Strong emphasis on customer care and satisfaction.

• Proven capability to work under pressure and meet deadlines and commitments.

• Exceptional organizational, project management, and time management skills.

• Ability to adapt to multiple requests and daily changes.

• Dependability: Being reliable, responsible, dedicated, and fulfilling obligations.

• Flexibility: Being open to change in response to new information or unforeseen circumstances.

• High integrity: Committing to ethical, moral, and personal values in decisions and communications.

• Highly motivated, goal-oriented self-starter capable of working independently as well as part of a team.

• Ability to interact effectively with all levels of a matrix organization, both internally and with external customers.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.