Service Relationship Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist Distribution partners in the pursuit of new business opportunities.

• Serve as a liaison to support internal partners in securing new business.

• Address inquiries related to benefit plans and resolve complex and escalated issues.

• Advocate for successful outcomes for all parties involved.

• Initiate requests for amendments, ensuring all information is thorough and complete.

• Collaborate with our Customer Experience and Operations teams.

• Support various internal initiatives concerning Group Benefits services, products, and procedures.

• Organize and facilitate meetings with our Plan Advisors/Consultants and Plan Sponsors.

• Provide guidance to clients regarding Group Benefits designs.

• Create client reports and conduct data analysis.

• Offer expertise on Manulife’s digital experience for group benefits clients.

• Present to employee groups.

• Conduct customer workshops and training sessions focused on product updates.

⛳️ Requirements

• A minimum of three to five years of experience in Group Benefits.

• Comprehensive knowledge and understanding of Group Benefits products and services.

• Ability to build and enhance relationships with existing clients and consultants/advisors.

• Proven capability to take initiative, manage oneself effectively, and demonstrate integrity.

• GBA designation or progress towards this designation is a plus.

• Solid understanding of underwriting concepts.

• Strong technical and analytical skills using Microsoft Office products, including Excel and PowerPoint, as well as Web Analytics platforms.

• Exceptional presentation skills and the capacity to influence decision-makers across various areas of the organization.

• Excellent customer-facing skills, encompassing expectation management, communication, and information management.

• Ability to work both independently and collaboratively in a team environment; must be a self-starter with innovative thinking.

• Outstanding analytical, strategic, and problem-solving abilities.

• Relationship-oriented; comfortable collaborating with individuals at various levels.

• A valid driver’s license and access to a personal automobile are required.

🏝️ Benefits

• Health insurance

• Dental coverage

• Mental health support

• Vision care

• Short- and long-term disability insurance

• Life and AD&D insurance coverage

• Adoption/surrogacy and wellness benefits

• Employee and family assistance plans

• Retirement savings plans, including pension and global share ownership plan with employer matching contributions

• Financial education and counseling resources

• Generous paid time off, including holidays, vacation, personal, and sick days