Service Operations Manager – Data Center Technologies

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and supervise a team of HVAC service technicians, dispatchers, and support staff.

• Oversee day-to-day service operations, which includes scheduling, dispatching, work assignments, and managing customer escalations.

• Facilitate the installation, commissioning, maintenance, and servicing of HVAC systems in mission-critical data center settings.

• Develop and enhance processes to boost service efficiency, customer satisfaction, and profitability.

• Establish strong relationships with customers, contractors, and service partners.

• Visit customer locations and assist field teams as necessary.

• Monitor service performance metrics, including response times, equipment uptime, and customer satisfaction.

• Manage service inventory, tools, equipment, and resources effectively.

• Assist with forecasting, budgeting, and financial performance for the service operations.

• Recruit, train, mentor, and develop service team members.

• Ensure compliance of field operations with safety requirements, customer standards, and relevant industry regulations.

• Review and provide support for estimates related to large or specialized HVAC service projects.

• Identify continuous improvement opportunities and implement new tools and processes.

⛳️ Requirements

• Over 10 years of HVAC service or related experience, including more than 5 years in a supervisory or management capacity.

• In-depth knowledge of HVAC systems, equipment, maintenance, and troubleshooting techniques.

• Proven experience in leading field service teams and managing service operations.

• Strong skills in customer relationship management and conflict resolution.

• Familiarity with scheduling, dispatching, service management, or project management systems.

• Understanding of budgeting, financial reporting, and operational performance metrics.

• Excellent organizational and problem-solving capabilities.

• Strong communication and leadership skills.

• Willingness and ability to travel up to 75% of the time.

• A Bachelor's degree in business, engineering, management, or a related field is preferred; equivalent experience will be considered.

• Successful completion of a pre-employment drug test and background check, when applicable.

• HVAC certification or licensing is highly preferred.

🏝️ Benefits

• Performance-based commission.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement plan.

• Paid time off.

• Opportunities for referral bonuses.

• Career advancement and professional development opportunities.

• Reasonable accommodations provided during the hiring process.