Service Operations Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage a high volume of active service and facility jobs concurrently, ensuring each job advances through the necessary stages.

• Assume responsibility for assigned jobs from initial coordination to successful completion and close-out.

• Collaborate with contractors, vendors, clients, property representatives, and internal teams.

• Identify and engage appropriate contractors and service providers.

• Gather and evaluate quotations, using sound judgment to select service providers.

• Schedule contractors and coordinate access, appointments, inspections, and follow-ups.

• Monitor job progress and proactively address potential issues that may lead to delays.

• Conduct regular follow-up calls and persistently engage with unresponsive stakeholders.

• Maintain precise job information, documentation, updates, and records in relevant systems.

• Track compliance documentation and follow up with vendors on outstanding requirements.

• Communicate with stakeholders to understand issues, clarify needs, and establish next steps.

• Investigate unexpected situations, identify practical solutions, and take appropriate action.

• Maintain accurate financial and job-related information, including quotations and invoices.

• Appropriately escalate issues while retaining accountability for outcomes.

• Ensure that completed work is documented and outstanding tasks are completed to final close-out.

⛳️ Requirements

• 2–3 years of experience in coordination, operations, service delivery, project coordination, or a related role.

• Experience managing a high volume of concurrent jobs, projects, work orders, or service requests.

• Familiarity with working alongside contractors, vendors, suppliers, or service providers.

• Excellent verbal and written English communication skills, including active listening and comprehension.

• Strong problem-solving and decision-making skills.

• Outstanding organizational and time-management abilities.

• Capability to prioritize competing deadlines while maintaining attention to detail.

• Demonstrated follow-through and persistence.

• High level of attention to detail when managing documentation, compliance requirements, quotations, invoices, and job information.

• Comfortable working with various systems and quickly learning new processes and software.

• Self-motivated, accountable, and able to work independently in a fully remote setting.

• Adaptable to a high-volume environment with shifting priorities.

• Mandatory fixed fibre line with a minimum of 25 Mbps upload and download speeds.

• Ability to support a wired Ethernet connection.

• Reliable power backup solution required for load shedding and power outages.

• Availability to work Monday–Friday, 3:00 PM–12:00 AM South African time, in alignment with U.S. daylight savings and operational needs.

• Must be available to work on South African and U.S. public holidays.

🏝️ Benefits

• Compensation for South African public holidays in accordance with the BCEA.

• Fully remote working position.