Service Network Area Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Reporting to the Regional General Manager, the Area Manager is responsible for overseeing members of our independent service network.

• Continuously seeks to enhance the skills and service delivery within the designated territories (East, Central, and West Region).

• Accountable for closely monitoring financial performance and customer satisfaction in the area.

• Acts as the primary liaison between Cinch Home Services and the independent member network.

• Regularly evaluates network financials, service delivery, and coverage for the assigned territories.

• Documents strategic initiatives aimed at continually improving metrics related to territory financials and service delivery.

• Develops, implements, and monitors strategies to achieve positive business outcomes.

• Frequently visits or contacts territory service providers to strengthen business relationships.

• Utilizes the available reporting suite and audits aggregates of claims to pinpoint areas for improvement.

• Provides and obtains consistent feedback to service providers and facilitates process enhancements.

• Conducts sales training as needed, focusing on point-of-need and ancillary service offerings.

• Serves as a liaison between Cinch Home Services and the assigned service providers.

• Aids in claims escalations.

• Assists in the onboarding and initial training of service providers.

• Reviews Service Provider Membership Applications to ensure compliance is up to date.

⛳️ Requirements

• A four-year degree and/or certification/licensing in a commercial or residential service trade.

• Knowledge of parts and components related to residential HVAC, Plumbing, and/or Electrical systems, including price points.

• Over three years of prior management experience with a focus on business-to-business relations.

• More than three years of experience in a coaching and development role.

• Demonstrated experience in managing or collaborating with field service trades.

• Capability to analyze large volumes of data and draw logical conclusions.

• Ability to perform effectively amidst varying workloads and priorities.

• Proficient in articulating ideas clearly and concisely, both verbally and in writing.

• Competence in reading, understanding, and summarizing contract language, such as service provider or home warranty agreements.

• Willingness to travel 25% or more within the assigned area.

• Basic computer skills, internet proficiency, and familiarity with MS Office applications (Word, Excel, Outlook, Access).

🏝️ Benefits

• Equal Opportunity Employer.

• Opportunities for professional development.