Service Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Leading, overseeing, and nurturing a highly skilled field service team.

• Assisting technicians with installations, preventative maintenance, warranty and post-warranty support, emergency interventions, and more.

• Offering guidance and training on products, processes, service repair methods, and customer relations.

• Achieving or surpassing customer satisfaction metrics.

• Fostering talent development.

• Enhancing employee retention and engagement levels.

⛳️ Requirements

• High school diploma or GED with at least 4 years of applicable experience.

• 1-3 years of relevant experience alongside a degree from a higher education institution, such as an Associate's or Bachelor's Degree; AND

• Prior management experience is essential.

• Knowledge in Sales Strategy and Customer Development.

• Familiarity with an Annual Operating Plan/Long Range Plan.

• Experience in managing Profit & Loss statements, cost control, inventory management, and customer-facing performance metrics (KPI, etc.).

• Understanding of service/product knowledge related to commercial food equipment.

• Mechanical aptitude.

🏝️ Benefits

• Complimentary coffee, tea, and snacks provided in the office.

• Commitment to ITW Diversity and Inclusion strategies.