Service Manager – Africa

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Support Our Key Clients: Act as the primary contact for a select group of important partners. Address escalations and assist in resolving their most challenging issues.

• Monitor Progress: Oversee ongoing cases in our CRM to ensure nothing is overlooked. Intervene early if any situation requires attention.

• Maintain Communication: Provide regular updates to clients and follow up to ensure their satisfaction with our services.

• Analyze Performance: Utilize tools such as Tableau and SQL to track service metrics and generate reports.

• Advocate for Clients: Participate in client meetings, understand their requirements, and ensure their feedback is represented internally.

• Collaborate Effectively: Work in conjunction with operations, support, and technical teams to enhance service quality.

⛳️ Requirements

• Language Proficiency: Advanced English skills are required – fluency in both spoken and written communication is essential.

• Tool Proficiency: Comfortable utilizing tools such as CRM systems and dashboards for data management.

• Quick Learner: Ability to assimilate new information rapidly and maintain a results-oriented focus.

• Multi-Tasking Ability: Skilled in managing multiple responsibilities while maintaining composure under pressure.

• Empathy: A strong sense of empathy is crucial for this role.

• Experience in Travel Industry: Background in travel, concierge services, TMCs, DMCs, or tour operators is a plus! Previous experience in account or service management (B2B is an advantage!)

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home!

• Salary: Competitive base salary with a monthly bonus structure.

• Dynamic Team: Join a vibrant and enthusiastic group of professionals.

• Growth Opportunities: Engage in challenging and ambitious projects that will enhance your professional development.

• Learning & Development: We encourage your growth through seminars, training sessions, and conferences.

• Perks: Benefit from corporate discounts on hotels and various services.