Service Innovation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead the establishment of all service requirements across products, features, and programs.

• Oversee the design of comprehensive service delivery models, ensuring they are scalable, efficient, and ready for customer implementation.

• Manage the entire service design lifecycle, from initial concept through to validation, launch, and operational handover.

• Define and govern Customer Acceptance Test Plans for new features and design modifications.

• Deliver reliable cost models and delivery estimates to aid in sales, quoting, and business strategy.

• Lead and coordinate service design initiatives and projects, which include: planning and prioritization, resource alignment, and stakeholder management.

• Ensure a smooth transition to operations, encompassing validation, documentation, and knowledge transfer.

• Promote the standardization of service packages and deployment models across various regions.

• Continuously enhance service efficiency, quality, and profitability by leveraging field feedback and performance insights.

⛳️ Requirements

• Demonstrated experience in service design, service management, or technical delivery leadership.

• Strong project management capabilities, including planning, execution, and stakeholder coordination.

• Comprehensive understanding of service lifecycle management (e.g., ITIL).

• Knowledge of cost modeling and service economics.

• Familiarity with operational readiness and deployment processes.

• Proven capacity to collaborate across cross-functional teams (R&D, Product Management, Services, Operations).

• Solid grasp of contemporary IT technologies and cloud-based architectures.

• Experience in healthcare or medical software settings.

• Strong analytical thinking and decision-making abilities.

• Excellent communication skills and stakeholder management expertise.

🏝️ Benefits

• A dynamic global organization renowned for innovation and a robust product portfolio.

• A challenging work environment paired with a supportive management structure.

• Opportunities for career development and advancement.

• Competitive salary along with a comprehensive benefits package.

• A friendly workplace atmosphere surrounded by dedicated and professional colleagues.