Service Innovation Engineer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Assist in defining all service requirements for products and features.

• Participate in designing service delivery models, ensuring solutions can be efficiently installed, supported, and maintained.

• Maintain and update tools for service costing and planning, including detailed Excel-based models (e.g., WBS structures).

• Prepare for service validation and readiness activities, which encompass transition plans, service documentation, and knowledge transfer.

• Aid in defining and maintaining Customer Acceptance Test Plans for new features and modifications.

• Collaborate with engineering, product management, and service teams to ensure alignment throughout the lifecycle.

• Assist in standardizing and enhancing service packages utilized for quoting and project planning.

• Monitor feedback from field implementations and contribute to ongoing improvements.

⛳️ Requirements

• Initial experience or a strong interest in service design, IT services, or technical delivery environments.

• Exceptional Excel skills, which include working with structured templates (e.g., WBS, effort calculations), updating cost and effort models, and managing data consistency and accuracy.

• Good understanding of service lifecycle management (e.g., ITIL).

• Solid comprehension of modern IT technologies and cloud-based architectures.

• Experience in healthcare or medical software environments is preferred.

• Strong analytical and problem-solving capabilities.

• Keen attention to detail and a structured approach to work.

• Excellent written and verbal communication skills in English.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for career development and growth.

• Supportive work environment with dedicated and professional colleagues.