Service Governance Specialist, Europe

This is a fully remote position, open to applicants in Poland, +3 more states.

📋 Description

• Oversee and manage the governance cadence for EMEA, which includes Quarterly Business Reviews, service review meetings, governance forums, and operational dashboards.

• Generate governance reports, prepare meeting materials, and compile performance summaries for internal stakeholders.

• Ensure timely and accurate delivery of governance activities.

• Monitor Service Level Agreements and Key Performance Indicators across regional services.

• Identify performance trends, flag potential risks, and escalate any SLA breaches.

• Maintain governance dashboards and offer regular updates to leadership.

• Track operational issues, risks, and escalations until they are resolved.

• Collaborate with cross-functional teams to ensure follow-up and closure of action items.

• Keep records of governance decisions, issues, and mitigation strategies.

• Assist in root cause analysis for recurring operational challenges.

• Recognize opportunities for enhancing governance processes, reporting, and service delivery.

• Contribute to regional initiatives aimed at improving operational efficiency and service quality.

• Establish strong working relationships with regional operational teams and business stakeholders.

• Organize governance meetings and ensure that follow-up actions are executed.

• Deliver precise governance reporting and operational insights to leadership.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Operations Management, Project Management, or a related discipline.

• 4–6 years of experience in Service Delivery, Service Governance, Operations, PMO, Business Operations, or a comparable role.

• Proven experience in coordinating governance meetings, reporting, and operational reviews.

• Strong analytical capabilities with the ability to interpret operational data and discern trends.

• Exceptional organizational skills and keen attention to detail.

• Capability to manage multiple priorities and adhere to recurring reporting deadlines.

• Strong stakeholder management and communication skills.

• Proficiency in Microsoft Excel, PowerPoint, and various reporting tools.

• Familiarity with service management or governance platforms such as ServiceNow, Jira, Monday.com, or similar tools.

• Exposure to shared services, professional services, HR services, payroll, or global business operations.

• Knowledge of SLA management, KPI reporting, and governance best practices.

• Experience working in a multinational or global organization.

🏝️ Benefits

• Genuine ownership and autonomy to make impactful decisions.

• A diverse, collaborative, and supportive global team environment.

• Opportunities to engage in work across international markets.

• Rapid career advancement based on performance and contribution.

• Flexible remote and hybrid work arrangements.

• Merit-based career progression opportunities.

• Global career prospects.

• Continuous growth and ongoing professional opportunities.

• A high-performance culture.

• A collaborative workplace environment.

• Emphasis on transparency and trust.

• Flexible work arrangements that support productivity, agility, and work-life balance.

• Background and reference checks, as permitted by law.