Service Excellence Manager – RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all clinical operations and act as the client advocate for Access TeleCare’s Neurology programs.

• Foster strong relationships with client stakeholders.

• Design clinician workflows.

• Assist in the implementation of new programs.

• Develop action plans to enhance service performance.

• Collaborate with clinicians to promote clinical excellence.

• Act as the clinical contact for practice-related concerns at partner locations.

• Maintain a working relationship with individual providers to address clinical workflow or practice challenges.

• Cultivate and sustain positive working relationships with clinical staff at partner facilities.

• Analyze and deliver reports on healthcare processes and patient outcomes.

• Organize performance improvement initiatives targeting specific patient services or organizational quality goals.

⛳️ Requirements

• Bachelor’s degree in nursing is mandatory.

• A minimum of 3 years of experience in the healthcare sector.

• Previous experience in a charge nurse or nurse supervisor role is preferred.

• Proficiency in navigating multiple EMR systems is essential.

• Strong computer skills and familiarity with Microsoft Office applications, including Excel for data analysis.

• Exceptional interpersonal communication skills with the ability to demonstrate empathy while interacting with patients and their families.

• Outstanding organizational and time management abilities.

• Understanding of standard clinical procedures, laws, and regulations is necessary.

• Comprehensive knowledge of medical terminology.

• Capacity to work independently while also being an effective team member.

• Ability to excel in a rapidly growing, fast-paced organization in a fully remote setting.

• Must be able to remain in a stationary position for 50% of the time.

• Occasional travel for meetings and collaborative efforts is required.

🏝️ Benefits

• 100% Remote Work.

• Health Insurance (Medical, Dental, Vision).

• Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).

• Paid Time Off, Sick Leave, and wellness days — emphasizing the importance of both performance and balance.

• A culture of ownership, transparency, and results where the most innovative ideas prevail.

• An opportunity to make a direct impact on patient access across the nation.