Service Excellence Lead Technician, HVAC/R

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Ensuring the excellent operation of Budderfly HVAC Units within your designated area, which includes the maintenance and repair of heating, ventilation, air conditioning, and refrigeration (HVAC/R) systems and equipment.

• Identifying potential maintenance risks associated with HVAC/R equipment.

• Diagnosing both electrical and mechanical faults in HVAC/R systems.

• Conducting commissioning checks of HVAC Units to guarantee their efficient operation, which encompasses verifying and adjusting HVAC RTU controller configurations alongside the mechanical functioning of the units.

• Providing routine physical maintenance for Budderfly HVAC Units, including tasks such as changing filters, cleaning coils, inspecting and replacing belts, and examining units for other mechanical failures.

• Responding promptly to Emergency Service Calls.

• Cleaning, adjusting, repairing systems, and executing warranty services.

• Carrying out emergency repairs quickly and effectively.

• Maintaining daily logs and records of all operations within the Company work order system.

• Ensuring adherence to relevant State and Federal standards, as well as the Occupational Health and Safety Act.

• Complying with service standards, work instructions, and customer requirements.

• Assisting customers with their inquiries.

⛳️ Requirements

• A minimum of 5 years of experience as a service technician working on HVAC/R systems.

• Possession of a Massachusetts Refrigeration Contractors License or currently pursuing one; EPA Certification is also mandatory.

• Experience with HVAC Controls; familiarity with Lennox Core Controllers and Carrier SystemVu controllers is advantageous.

• Ability to identify control and mechanical issues before they escalate.

• A passion for continuous learning, both technically and professionally, supported by your organization.

• A desire to advance beyond the role of "just a filter changer."

• A commitment to helping shape a developing team alongside fellow HVAC/R technicians in your region.

• A customer and safety-oriented individual.

• Willingness to travel within Lowell, MA, and surrounding areas.

• Flexibility is essential, including the availability to work some weekends, with no on-call duty.

• Excellent verbal and written communication skills.

• Ability to collaborate effectively with various organizational teams.

🏝️ Benefits

• Opportunities for career advancement in a rapidly growing and supportive company environment.

• Competitive salary.

• Comprehensive benefits package that includes medical, dental, vision, 401K, life insurance, and disability insurance.

• The chance to work as part of a team that values its members and collaborates to create positive change.