Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote technical assistance and diagnostics to healthcare clients and field partners.

• Provide prompt and precise troubleshooting support as a representative of Philips.

• Address service challenges utilizing internal tools, systems, and knowledge resources.

• Elevate complex product issues to higher-level support when necessary.

• Leverage remote capabilities to effectively resolve issues and minimize the need for onsite service dispatch.

⛳️ Requirements

• Over 5 years of experience with Philips imaging systems.

• At least 1 year of experience with structured query language and Windows servers.

• Proficient in computer networking.

• Competence in authoring technical solutions.

• Capability to resolve mechanical and electrical issues.

• An associate degree or higher in a technical field is preferred.

• Must be capable of meeting the minimum physical, cognitive, and environmental job requirements with or without accommodation.

🏝️ Benefits

• Incentive bonus plans for field service and lead generation.

• Compensation for on-call duties.

• Access to a company fleet/car.

• Opportunities for training and career advancement.

• Generous paid time off (PTO).

• 401k plan with up to a 7% match.

• Health Savings Account (HSA) with company contribution.

• Stock purchase plan available.

• Education reimbursement offered.