Service Desk Technician, Tier 1

This is a fully remote position, open to applicants in United States.

📋 Description

• Offers assistance through phone, email, and chat for a variety of PC hardware and software applications.

• Aids users in resolving issues with Outlook.

• Provides support for Microsoft Operating Systems (Windows 7, Windows 10).

• Supports Microsoft Office Products (Word, Excel, PowerPoint, Office 365).

• Assists with mobile device configurations and email synchronization.

• Efficiently manages 50-60 issues daily, ensuring appropriate resolution.

• Maintains consistent and punctual attendance.

• Utilizes the Active Directory database to reset network passwords.

• Aids users in adding and modifying network printers.

• Offers technical support for VPN connectivity challenges.

• Controls users' computers using remote access tools.

• Troubleshoots connectivity issues related to remote access.

• Demonstrates and actively upholds an understanding and commitment to the mission of Logicalis, exhibiting behaviors aligned with the organization's values.

• Maintains a comprehensive knowledge of relevant Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure compliance in a manner that reflects integrity, ethics, and professionalism.

• Conducts oneself in a manner that aligns with client service expectations.

⛳️ Requirements

• Education: Trade School Certificate or Associate Degree in a related field.

• 1 year of experience in a call center or service desk environment.

• Knowledge of various PC hardware and software applications, including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creation/termination tasks and requests - End-user self-service tools - Cloud support for multiple device data synchronization - ServiceNow or other ticketing systems - Proficiency in Word, Excel, PowerPoint, Office 365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support.

• Strong troubleshooting and documentation skills.

• Experience in navigating a knowledgebase.

• Proficient in using Microsoft Office applications.

🏝️ Benefits

• None specified