Service Desk Consultant II

📋 Description

• Taking ownership of and overseeing incidents and service requests from initiation to resolution, including urgent customer cases

• Diagnosing technical challenges across various platforms and workflows, encompassing EDI and supply chain-related document management

• Effectively communicating in a clear and professional manner with customers, suppliers, and internal teams, which includes participating in client discussions

• Enhancing service quality by identifying recurring problems and implementing preventative measures

⛳️ Requirements

• Minimum of 3 years of experience in a service desk or technical support position with full case management responsibility

• Strong ability to troubleshoot and resolve issues across technical systems

• Confident communicator who can articulate technical subjects in straightforward and easily understandable terms

• Familiarity with EDI, supply chain operations, or enterprise systems is a plus

• A genuine curiosity and enthusiasm for emerging technologies, including AI, and their potential to enhance support processes and customer experience

• Capability to work autonomously in a dynamic, remote-first environment

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health benefits including medical, dental, and vision

• Opportunities for professional development and career growth

• Flexible work arrangements and a supportive work culture