Service Desk Analyst – Inbound Team

This is a fully remote position, open to applicants in Australia.

📋 Description

• Respond to incoming calls, providing prompt, friendly, and professional assistance.

• Diagnose issues independently or work with internal teams to facilitate resolutions.

• Keep customers updated with clear, confident, and timely information.

• Document, prioritize, and manage tickets in ConnectWise, ensuring complete ownership until resolution.

• Collaborate closely within a supportive, tight-knit team that values teamwork, accountability, and doing things correctly on the first attempt.

⛳️ Requirements

• A mature, proactive mindset with a strong commitment to follow-through.

• A team-oriented approach and a high degree of accountability.

• Excellent communication skills paired with a practical, solutions-driven attitude.

• A genuine enthusiasm for customer service and a desire to assist others.

• A readiness to learn, develop, and enhance your skills — we’ll support you throughout your journey.

• Basic IT knowledge is preferred; ITIL understanding or IT certifications are considered advantageous but not mandatory.

🏝️ Benefits

• Hybrid working model with designated team anchor days to encourage collaboration.

• Comprehensive training and development opportunities that promote continuous growth as part of your career trajectory.

• Significant discounts and benefits designed to enhance your financial well-being.

• The option to choose your IT equipment to ensure your success, along with access to cost-price technology for personal use.

• Engaging team events to celebrate successes and foster connections with colleagues outside of work.