Service Desk Analyst

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Deliver first-level customer service support for various platforms including Microsoft Office, customer-specific software applications, laptops, desktops, and mobile devices.

• Clearly and accurately identify and document customer issues.

• Escalate unresolved tickets to the appropriate internal teams when necessary.

• Ensure accurate documentation of every customer call.

• Provide exceptional customer service through effective communication, patience, and empathy.

⛳️ Requirements

• High School diploma or GED (or equivalent experience).

• Must have a hard-wired connection to the router.

• Prior experience in a customer service or technical support capacity.

• Previous experience in a call center environment.

• Basic understanding of PC operations and desktop applications.

• Strong verbal and written communication skills.

• Capability to multitask and solve problems in a dynamic environment.

• Ability to maintain a calm and professional demeanor in challenging situations.

• Adaptability and self-motivation when working remotely.

• Strong customer empathy, patience, and dedication to providing high-quality service.

• Preferred but not mandatory: Experience with My Pres and My Chart.

• Familiarity with medical terminology.

• Experience with Electronic Health Record (EHR) systems.

🏝️ Benefits

• Career Growth: We are committed to your professional development and cover the costs for technical certifications.

• Remote Flexibility: Enjoy the convenience of working from home in NM, TX, or AZ.

• Inclusive Culture: We encourage applications from individuals of all ages and backgrounds.

• Supportive Environment: Join a team that prioritizes transparency, communication, and collaboration.