Service Desk Agent L1, German

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Deliver technical support and troubleshooting for computer hardware, software, mobile devices, and other technological tools and products.

• Diligently document end user issues within the ITSM tool.

• Follow established processes and adhere to knowledge documentation.

• Manage ticket backlog effectively.

• Engage in continuous service improvement initiatives, including the creation of knowledge scripts and updates to training documents.

• Collaborate closely with Onsite IT technicians.

⛳️ Requirements

• Proficiency in German and English; knowledge of additional languages is a plus.

• Familiarity with advanced MS Office applications is advantageous.

• Strong analytical and problem-solving skills.

• Excellent communication abilities.

• Keen attention to detail and capacity to handle multiple tasks simultaneously.

• Capability to work independently and efficiently.

• Willingness to follow directions and adhere to best practices.

• Skills in planning and organization.

• Team-oriented individual with a supportive attitude.

• Candidates must provide a criminal record extract no older than three months.

🏝️ Benefits

• A diverse range of activities, tasks, and projects.

• Flexible working arrangements.

• Minimum of 5 weeks of vacation.

• Paid sick leave.

• Meal vouchers provided.

• Vouchers for special occasions (birthday, wedding, and newborn gifts).

• Contributions towards wellness programs (multisport card).

• "Fishing for Friends" program – our referral initiative.

• Complimentary refreshments available in the D-ploy office.

• Opportunities for further development and professional growth.

• A friendly and international working environment.

• Company-sponsored events.

• Competitive salary alongside various benefits.