Service Desk Agent – Afterhours

This is a fully remote position, open to applicants in California.

📋 Description

• Responds to moderately complex inquiries, adhering to established guidelines and exercising judgment based on prior experience with similar incidents and service requests.

• Managed requests encompass support for hardware, software, client and COTS applications, along with network and user administration.

• Escalates intricate issues to other resolution teams or vendors.

• Applies problem-solving and analytical abilities to effectively tackle challenging incidents.

• Assists L1 agents with ongoing daily inquiries related to client incidents, requests, and queries.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• May necessitate technical certification or an Associate Degree.

• Typically, 1-2 years of relevant experience in the field.

• Proficient understanding of data and voice network principles.

• Language proficiency: English and the local languages of the supported countries.

🏝️ Benefits

• Unlimited paid time off.

• A 401(k) matching program.

• Comprehensive healthcare coverage.

• HSA matching contributions.

• Continuous learning opportunities.