Service Designer, Strategic Designer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Create and design comprehensive services and experiences that span both digital and physical interactions.

• Perform research and convert qualitative and quantitative insights into practical opportunities and strategic guidance.

• Construct customer journeys, ecosystem diagrams, service blueprints, areas of opportunity, and service concepts.

• Organize, lead, and summarize co-creation workshops involving clients and stakeholders.

• Assist in developing service strategies, future-state visions, and innovation roadmaps.

• Collaborate with cross-functional teams in strategy, design, research, and technology.

• Oversee project workstreams with growing independence and contribute to larger, more intricate engagements.

• Aid in business development through crafting proposals, responding to bids, developing offers, outlining project methodologies, and creating strategic content.

⛳️ Requirements

• 4-6 years of experience in Service Design, Strategic Design, Experience Design, Innovation Consulting, or similar fields.

• Demonstrated experience in service design and/or strategic design projects.

• Strong skills in research, analysis, and synthesis.

• Proficiency in both qualitative and quantitative research methodologies.

• Comprehensive knowledge of service design techniques and tools, such as customer journey mapping, ecosystem mapping, service blueprints, opportunity identification, and concept development.

• Experience in crafting and leading workshops and collaborative sessions with clients and stakeholders.

• Capability to translate research findings and insights into strategic recommendations and actionable design opportunities.

• Exceptional communication, storytelling, and presentation skills.

• Ability to produce compelling narratives and high-quality strategic outputs.

• Capacity to work autonomously and collaborate within multidisciplinary teams.

• Familiarity with Human-Centered Design and Design Thinking principles.

• Fluent in both Italian and English is mandatory.

• Submission of a portfolio and an updated CV is required; a cover letter is optional.

• Experience in UX/UI Design and Brand Strategy is a plus.

🏝️ Benefits

• Flexible work arrangements, including options for remote work and/or adjustable hours.

• Opportunities for professional growth and career advancement.

• A workplace that celebrates diversity and inclusivity.

• The chance to influence technology strategies and lead end-to-end digital transformation projects.