Service Delivery Manager, D365 F&O

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Lead and mentor a high-performing DevOps customer support team to provide outstanding managed services.

• Cultivate strong relationships with clients, ensuring their satisfaction and pinpointing opportunities for expansion.

• Grasp customer requirements and supervise service delivery in line with business goals.

• Effectively manage escalations to guarantee prompt resolutions.

• Take charge of SLAs and budgets, promoting efficiency and cost savings.

• Evaluate feedback and consistently enhance services through innovative solutions.

• Collaborate with various teams to establish service standards and address complex challenges.

⛳️ Requirements

• Bachelor’s or Master’s Degree in Business, IT, or a related discipline.

• At least 6 years of experience in the Microsoft Dynamics 365 ecosystem.

• Comprehensive knowledge of Microsoft cloud solutions, particularly Azure and Dynamics 365.

• Practical experience with Dynamics 365, ISV solutions, release waves, and One Version updates.

• Understanding of Lean, Agile/Scrum, DevOps, and project management methodologies.

• Senior-level expertise in managing customer satisfaction, service quality, and escalations, along with the ability to identify and support sales opportunities.

🏝️ Benefits

• Opportunities for development and growth

• A fun and successful work environment

• Exposure to international projects

• Autonomy and responsibility