Service Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Generate service reports for both customers and internal stakeholders.

• Conduct periodic reviews with clients.

• Address escalations, issues, challenges, and requirements.

• Supervise invoicing and financial elements of assigned accounts.

• Execute monthly project cost and revenue forecasting, identify discrepancies, and implement corrective actions as needed.

• Ensure compliance with ISO20000 standards and best practices.

• Recognize and implement ongoing service improvement initiatives.

• Manage business risks and ensure continuity of operations.

• Meet targets and drive initiatives for improvement.

• Identify and pursue opportunities for new or additional services within existing client accounts.

⛳️ Requirements

• Over 8 years of experience in Service Delivery Management.

• Proficient in English.

• Excellent verbal and written communication skills.

• Demonstrated experience in customer service and relationship management.

• Strong analytical skills.

• Proven history of generating revenue opportunities.

• Ability to thrive in a process-oriented environment.

• Experience in financial forecasting on a monthly basis.

• Self-motivated individual capable of driving projects and escalating issues when necessary.

• Collaborative team member with a strong customer-focused mindset.

• ITIL v4 certified with robust skills in Service Design, Operations, and Transition.

🏝️ Benefits

• Participate in our Quarterly Performance-Related Profit Share Scheme, allowing employees to share in our company's profits.

• Opportunities for career advancement and mentorship through our Strength in Balance & Leadership initiatives, alongside a dedicated quarterly Pathways Career Development programme.

• Flexible and remote working arrangements, as Version 1 is highly supportive of individual life circumstances to promote a healthy work-life balance.

• Financial wellbeing initiatives, including a Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, financial advice, and an Employee Discount scheme.

• Employee wellbeing programs featuring Gym Discounts, Bike to Work options, fitness classes, Mindfulness Workshops, an Employee Assistance Programme, and more.

• 24 days of annual leave in addition to Public Holidays, with enhanced maternity/paternity leave, marriage/civil partnership leave, and special leave policies.

• Educational support, incentivized certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

• Reward initiatives such as Version 1’s Annual Excellence Awards & quarterly Star Awards.

• Engage in Environment, Social, and Community First initiatives to participate in local fundraising and development opportunities, supporting our diversity, inclusion, and belonging programs. Plus many more exciting benefits—reach out to learn more.