Service Delivery Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Take primary responsibility for managing customer accounts.

• Act as the primary liaison for IT outsourcing.

• Ensure service delivery is aligned with business objectives and customer strategies.

• Implement and enhance IT operational processes.

• Guarantee the stability, quality, and cost-effectiveness of customer agreements.

• Oversee Incidents, Problems, and Changes.

• Recognize opportunities for up-selling and cross-selling.

⛳️ Requirements

• Bachelor's degree in Computer Science (HF/FH) or completed IT apprenticeship with supplementary business/management training.

• Several years of experience in Service Management, ideally with an IT service provider.

• Proven experience in project management.

• Capability to translate IT services into tangible business impacts.

• Experience with budget planning and forecasting.

• Proficient in German (both written and spoken) and possess good English skills.

🏝️ Benefits

• Option for remote work.

• Up to 9 weeks of vacation.

• Company-sponsored employee events.