
Service Delivery Manager
Posted May 6

Posted May 6
This is a fully remote position, open to applicants in Switzerland.
• Take on the primary responsibility for designated clients, acting as the main contact for IT outsourcing.
• Ensure that service delivery is aligned with the business value and the client's strategic objectives.
• Develop, execute, and enhance IT operations processes and services in accordance with SLAs, KPIs, and operational models.
• Guarantee the stability, quality, and cost-effectiveness of client agreements.
• A degree in computer science (HF/FH) or a completed IT apprenticeship, along with additional business/management training.
• Multiple years of experience in service management, preferably with an IT service provider.
• Background in project management.
• Proficient in German (both written and spoken) with a good command of English.
• Remote work or home office is a core aspect of our company culture.
• Up to 9 weeks of annual leave available.
• Our exceptional company events are well-regarded throughout the industry.
• Ample professional development budgets.
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