Service Delivery Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Take on the primary responsibility for designated clients, acting as the main contact for IT outsourcing.

• Ensure that service delivery is aligned with the business value and the client's strategic objectives.

• Develop, execute, and enhance IT operations processes and services in accordance with SLAs, KPIs, and operational models.

• Guarantee the stability, quality, and cost-effectiveness of client agreements.

⛳️ Requirements

• A degree in computer science (HF/FH) or a completed IT apprenticeship, along with additional business/management training.

• Multiple years of experience in service management, preferably with an IT service provider.

• Background in project management.

• Proficient in German (both written and spoken) with a good command of English.

🏝️ Benefits

• Remote work or home office is a core aspect of our company culture.

• Up to 9 weeks of annual leave available.

• Our exceptional company events are well-regarded throughout the industry.

• Ample professional development budgets.