Service Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serving as the main point of contact for clients

• Overseeing service delivery to guarantee top-notch support

• Organizing regular service review meetings with clients

• Partnering with technical teams to pinpoint service enhancements

• Leading service improvements through systematic problem management

• Ensuring effective communication and alignment among teams

• Assisting with onboarding processes for new clients

• Tracking and reporting on service performance

• Responding to and resolving any client issues

⛳️ Requirements

• Experience in application support services

• Skills in client advocacy and relationship management

• Knowledge of IT Service Management (ITIL framework)

• Proficient in incident, problem, and change management

• Ability in service reporting and performance analysis

• Competence in stakeholder communication and engagement

• Expertise in service improvement and proactive problem resolution

• Experience in cross-functional team collaboration