Service Delivery Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take charge of comprehensive service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.

• Develop and maintain trusted relationships with senior customer stakeholders, ensuring services align with business objectives.

• Lead and mentor the DevOps customer support team.

• Manage SLAs, service performance, budgets, escalations, and drive continuous improvement initiatives.

• Oversee Release & Change Management, which includes release governance, CAB processes, risk assessments, and production deployments.

• Coordinate releases while addressing dependencies among functional and technical teams.

• Seek opportunities to enhance and broaden customer services.

• Contribute to the establishment of service delivery standards and best practices within Managed Services.

⛳️ Requirements

• Possess legal working rights in the country of residence within the European region; sponsorship is available only within the Netherlands.

• Hold a Bachelor’s or Master’s degree in Business, IT, or a related field.

• Have a minimum of 10 years of relevant professional experience, including significant expertise with Microsoft Dynamics 365 and enterprise managed services.

• Demonstrate senior-level experience in Service Delivery Management within complex customer environments.

• Show proven ownership of multiple services encompassing Dynamics 365 F&O, CE, Azure, integrations, and data solutions.

• Exhibit extensive Release & Change Management experience, including responsibilities for release governance, CAB processes, and production deployment.

• Experience in managing SLAs, budgets, service quality, customer satisfaction, and escalations is essential.

• Possess strong knowledge of Microsoft cloud solutions and contemporary service management practices.

• Have experience collaborating with international customers and working within distributed delivery teams.

• Maintain commercial awareness and the ability to identify service growth opportunities.

• Be fluent in English.

• ITIL certification or experience with a Microsoft Partner is considered an advantage.

🏝️ Benefits

• Abundant career opportunities for development and advancement.

• A collaborative and professional workplace culture.

• Exposure to international projects.

• Flexibility to structure your workdays as desired.

• Chance to influence and shape your own career path.

• A teamwork-oriented atmosphere with supportive colleagues.