Service Delivery Manager

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Take ownership of comprehensive service delivery encompassing Dynamics 365 F&O, CE, Azure, integrations, and data solutions.

• Foster trustworthy relationships with senior stakeholders to ensure alignment of services with business goals.

• Lead and mentor the DevOps customer support team.

• Manage SLAs, service performance, budgets, escalations, and continuous improvement initiatives.

• Oversee Release & Change Management, which includes release governance, CAB processes, risk assessments, and production deployments.

• Coordinate releases and address dependencies between functional and technical teams.

• Identify opportunities to enhance and broaden customer services.

• Contribute to the establishment of service delivery standards and best practices within Managed Services.

• Supervise complex managed-service environments to ensure operational stability, customer satisfaction, and ongoing improvement.

⛳️ Requirements

• Legal working rights in the country of residence within the European region.

• Sponsorship is available only within the Netherlands.

• Bachelor’s or Master’s degree in Business, IT, or a related field.

• A minimum of 10 years of relevant professional experience, including significant expertise with Microsoft Dynamics 365 and enterprise managed services.

• Senior-level experience in Service Delivery Management within complex customer environments.

• Demonstrated ownership of services across Dynamics 365 F&O, CE, Azure, integrations, and data solutions.

• Proven experience in Release & Change Management, including release governance, CAB processes, and ownership of production deployments.

• Experience in managing SLAs, budgets, service quality, customer satisfaction, and escalations.

• Strong understanding of Microsoft cloud solutions and contemporary service management practices.

• Experience working with international clients and distributed delivery teams.

• Commercial insight and capability to support service growth opportunities.

• Proficiency in English.

• ITIL certification or experience with a Microsoft Partner is considered a significant advantage.

🏝️ Benefits

• Career advancement opportunities with HSO International, a premier provider of innovative enterprise business solutions and a Microsoft Global Solution Integrator.

• A collaborative and professional working environment.

• Exposure to international projects and cross-cultural teamwork.

• Flexibility and autonomy in organizing your workdays.

• Opportunities to tailor your own career path.

• Professional development and growth opportunities.