Service Delivery Fulfillment Specialist

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Overseeing new orders, inputting customer information, scheduling installations, and ensuring customer satisfaction with both installations and products.

• Accountable for the post-sale order entry process, which includes HSD, video, and both native and ported telephone lines.

• Receiving orders from business sales representatives, confirming accuracy, and collecting information from customers.

• Facilitating communication between customers and sales associates with a strong emphasis on quality assurance and customer satisfaction.

• Entering orders into software platforms while staying in touch with business customers, dispatchers, Level 3, and local office teams throughout the installation phase.

• Managing several projects, including escalations, while ensuring precision and thorough follow-through.

• Creating service tickets and documenting in Customer Relationship Management (CRM) tools for all orders.

• Additional duties and responsibilities may be assigned as required.

⛳️ Requirements

• High school diploma or equivalent general education degree (GED).

• One to two years of relevant experience and/or training; or a comparable combination of education and experience.

• Previous experience in the cable industry, particularly in Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) sectors is preferred.

• Ability to perform calculations involving discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).

• Valid driver's license with a clean driving record.

• Intermediate proficiency in essential software applications, including Outlook, Excel, and Word is required.

• Strong customer service skills, particularly in phone communication and data entry, are essential.

• High level of accountability and attention to detail is mandatory.

• Familiarity with Salesforce.com and Single View is preferred.

• Understanding of ROI and basic knowledge of the port process is preferred.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your start date!

• Life insurance options for self, spouse, and children.

• Paid time off including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match (matching program begins after one year of service, up to 5% of eligible compensation).

• Group Legal plan with Identity Theft Protection services.

• Tuition reimbursement available (up to $5,250 in the first year).

• Monthly benefits of up to seventy-five dollars towards cable and internet services.

• Annual community support initiatives benefiting various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for advancement.

• A collaborative work environment.