Service Center Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Receives, documents, investigates, and addresses customer inquiries.

• Composes and/or initiates correspondence/documents in reply to inquiries.

• Ensures prompt research and resolution of issues by communicating with the appropriate parties.

• Collaborates effectively with team members to deliver exceptional customer service.

• Meets the informational needs of clients for care coordination and access to services.

• Manages inbound and outbound communications from customers and staff.

⛳️ Requirements

• High school diploma/GED or equivalent practical knowledge.

• Up to one year of experience, ideally in a healthcare or managed care setting.

• Proficient in using technological tools to answer customer inquiries.

• Proven ability to utilize computer and typing skills effectively.

• Excellent communication skills to maintain a positive and supportive attitude.

• Capability to follow oral and written instructions accurately.

• Ability to learn the company’s customer information systems.

• Basic understanding of the organization’s benefit programs.

🏝️ Benefits

• Competitive wages.

• Paid orientation.

• Flexible schedules (available for select positions).

• Reduced number of shifts canceled.

• Weekly pay.

• 403(b) pre-tax retirement plan.

• Resources for living (Employee Assistance Program).

• MyWell-Being (Wellness program).

• Discounted entertainment tickets.

• Discounts at restaurants and shops.