Service Assurance Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver break/fix support throughout GTT's global network.

• Take ownership of incidents and ensure they are resolved successfully.

• Conduct technical validation, troubleshooting, and manage escalations.

• Collaborate closely with customers, vendors, and internal teams to address service issues.

• Configure networking devices and assist with service migrations.

• Proactively identify recurring issues and implement preventative measures.

• Maintain precise documentation and effective customer communication.

• Adhere to operational procedures and best practices.

⛳️ Requirements

• Minimum of 2 years of experience in a Telco, Service Provider, or similar environment.

• Strong skills in troubleshooting and fault diagnosis.

• Familiarity with SD-WAN, Security, and SASE technologies.

• Solid understanding of BGP, OSPF, ISIS, and EIGRP protocols.

• Experience with Layer 2 technologies, such as VLANs, STP, and LACP.

• Knowledge of MPLS, L2VPN, and L3VPN services.

• Excellent communication, customer service, and problem-solving abilities.

• Experience with Cisco IOS and hardware is a plus.

• Familiarity with Juniper JUNOS is advantageous.

• Certifications like CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA are desirable.

• Background in a NOC or Service Operations environment is a plus.

• Willingness to work 24/7 rotating 12-hour shifts, including weekends and public holidays.

🏝️ Benefits

• Adaptive mindset: A fast-paced, start-up-style environment that promotes learning and innovation.

• Close cooperation with product, engineering, and operations teams.

• Remote working model available.

• Schedule includes 4 days off in a rotating 4 days on, 4 days off pattern.

• Commitment to an equal opportunity and inclusive workplace.