Service Account Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Take charge of the customer relationship and act as the main point of contact for key accounts.

• Implement post-sale service initiatives and assume full responsibility for service orders.

• Foster customer success and satisfaction by monitoring system performance and resolving customer issues.

• Discover and seize opportunities during customer site visits.

• Lead and coordinate cross-functional teams to manage service recovery efforts.

• Oversee external resident engineers and ensure service quality is maintained.

• Collaborate with the finance team to ensure timely payment collection.

⛳️ Requirements

• A minimum of 2–3 years of experience in aftersales project management.

• Strong technical knowledge of warehouse automation systems.

• Exceptional communication skills, fluent in both Chinese and English (written and spoken).

• Strong abilities in presentation and reporting.

• Proven skills in leadership and coordination.

• Capacity to handle stress and manage multiple ongoing service events at the same time.

🏝️ Benefits

• 8% holiday allowance.

• Attractive quarterly bonus.

• 24 days of holiday entitlement.

• €0.23 per km commuting allowance.

• Work laptop and phone.