Senior/Principal Client Engagement Manager – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive customer engagements and spearhead onboarding initiatives for major insurance clients.

• Guarantee excellence in delivery, clarity in milestones, and alignment of stakeholders across both business and technical teams.

• Manage timelines, reporting, communication with stakeholders, and executive updates for high-impact enterprise accounts.

• Direct the AI-native transformation within the Client Engagement organization and advocate for team adoption.

• Design, prototype, and implement AI agents and internal tools that integrate across various systems.

• Create and execute a quarterly strategic plan for Client Engagement Operations.

• Convert strategic objectives into actionable initiatives with designated owners, milestones, and measurable results.

• Collaborate with Product, Engineering, Sales, and customer stakeholders to tackle complex operational and technical issues.

• Oversee and update the Client Engagement Knowledge Base while developing new documentation layers.

• Identify workflow efficiencies, reduce manual tasks, and enhance the quality of team output.

⛳️ Requirements

• Demonstrated experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization.

• Experience overseeing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts.

• Practical knowledge of building AI agents and internal tools that integrate across multiple systems and platforms.

• Basic understanding of APIs, integrations, and data exchange formats such as JSON.

• Capability to effectively collaborate with engineering teams.

• Ability to independently formulate a quarterly strategic plan and drive it to completion with multiple stakeholders.

• Proven success in cross-functional collaboration involving Client Engagement, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders.

• Strong analytical capabilities and comfort with using data to inform decisions and assess impact.

• Excellent communication skills with the ability to bridge understanding between technical and non-technical stakeholders.

• Proactive approach and sense of ownership, with the resilience to navigate challenges and achieve results in dynamic settings.

• Builder's mindset focused on establishing structure, defining best practices, and scaling processes.

🏝️ Benefits

• Competitive salary and equity packages for all employees.

• Platinum medical, dental, and vision coverage.

• Complimentary life insurance, including long-term and short-term disability.

• Unlimited PTO and paid holidays.

• Maternity and paternity leave.

• Assured contributions of 3% of your income to a 401(k), even if you do not contribute.

• Lunch provided twice a week.

• Monthly phone stipend and various home office perks.

• Health FSAs and HSAs.

• Team events and offsite gatherings.