Senior/Lead Consultant, CX – Sales & Service Cloud

This is a fully remote position, open to applicants in Spain.

📋 Description

• Providing guidance to clients on SAP CX initiatives, specifically targeting SAP Sales & Service Cloud.

• Assisting clients with the implementation or adjustment of their sales and service workflows.

• Conducting requirements workshops, pinpointing use cases, and executing client-specific needs within SAP Sales & Service Cloud.

• Formulating and executing concepts and process models in collaboration with the customer.

• Serving as a bridge between business operations and IT during implementation projects.

• Coaching junior staff and offering technical support to consultants.

• Continuously improving both technical and interpersonal skills.

⛳️ Requirements

• Exceptional functional and technical knowledge of the SAP CX suite, especially SAP Sales Cloud and SAP Service Cloud.

• Customer-oriented with a solution-focused approach and the ability to work autonomously.

• Capability to quickly understand intricate requirements.

• Strong dedication to maintaining quality standards.

• Over 8 years of experience in SAP CX projects with substantial consulting experience in Sales and Service Cloud.

• Enthusiasm for open and constructive teamwork.

• Proficient command of the English language.

🏝️ Benefits

• Flexible working model: Completely flexible working hours and locations; remote work can be customized individually.

• Extensive training opportunities: Active support for both internal and external training, certifications, competence teams, and more.

• International and inspiring work environment: Offices located across Europe and the USA, featuring international projects and colleagues.

• Health and wellbeing initiatives: Provides support for health, fitness, and wellbeing (e.g., gym membership, private supplementary insurance, and more).

• Attractive compensation package: Financial security with a competitive base salary, performance-related bonuses, subsidized public transport, childcare, and meal vouchers.

• Employee participation and bonus schemes: Various bonuses available (e.g., headhunter bonus, sales bonus, new-client bonus).

• Employee discounts: A variety of discounts on products and services from partner companies.

• Active participation and events: Share your ideas (My-Idea) and engage in numerous events (e.g., team gatherings, holiday parties, sports events, etc.).