Senior Workforce Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately maintain and update the AM book of business records with clarity and transparency.

• Collaborate with leadership to anticipate staffing requirements and recognize coverage deficiencies.

• Assist in the documentation and validation of variable compensation to ensure accuracy and fairness.

• Track and report on service consistency metrics across AM teams.

• Work alongside Finance, HR, and Operations to synchronize workforce data with organizational objectives.

• Offer suggestions for optimizing team organization and resource distribution.

• Develop analyses that convert data into actionable business insights to guide account management strategies and enhance client retention efforts.

• Collect and integrate internal and external data sets related to process enhancements, program modifications, and industry trends.

• Investigate issues from various information sources and propose solutions to the account teams.

• Examine AM performance metrics to recommend improvements in client relations, internal processes, and cross-functional efficiencies.

• Assist in comprehensive process mapping, training, documentation, and readiness initiatives for projects and client transitions.

• Provide reporting, analysis, quality assurance, and reviews of job aids, RFPs, and datasets as required.

• Help identify, train, and develop dashboards/processes for seasonal contractors to ensure high-quality output.

• Collaborate effectively within delivery teams and engage stakeholders at all organizational levels.

• Act as a subject matter expert (SME) on analysis-related projects for AM, including developing job aids and conducting training sessions.

• Proactively communicate challenges and identify improvements to documentation, processes, and data.

⛳️ Requirements

• A minimum of 5 years of experience in analytics or analyst roles is required.

• Experience in the Health/Pharmacy industry is mandatory.

• Capability to read, analyze, and interpret industry policies and contractual documents is essential.

• Experience with Salesforce or other CRM systems is required.

• Proficient in MS Office (Word, Excel, Outlook); advanced skills in Excel (Macros, VLOOKUP, etc.) are necessary.

• Strong analytical and critical thinking abilities with a focus on client service.

• Flexibility to adapt to changes and manage evolving priorities is essential.

• Excellent communication skills, both written and verbal, are required.

• Professionalism and a positive representation internally and externally are expected.

🏝️ Benefits

• Remote-first work environment.

• Choice of a HDHP or PPO Medical plan, with 100% premium coverage for the HDHP for you and your eligible family members.

• Comprehensive Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance, with 100% premium coverage (including family for Dental and Vision).

• Options for additional buy-up for Short- and Long-Term Disability and Life Insurance.

• 401(k) plan with employer matching up to 3.5%, available after 60 days.

• Community Service Day to give back and support causes you care about in your community.

• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving, plus a floating holiday for personal use.

• Reimbursements for high-speed internet; we will provide a computer and monitors to facilitate your best work.

• Tuition Reimbursement for accredited degree programs.

• Paid New Parent Leave available for adoption or birth.

• Pet insurance to safeguard your furry friends.

• Comprehensive mental health benefits and EAP services through Spring Health to support you during challenging times.