Senior Website Project Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee a portfolio of projects involving Drupal and/or WordPress builds and support, including complex, high-profile accounts.

• Act as the main point of contact for clients and serve as a trusted advisor.

• Convey client business requirements to internal teams effectively.

• Discover opportunities for larger projects and initiatives.

• Suggest enhancements to websites.

• Facilitate client meetings, feature presentations, updates, and next-step communications.

• Cultivate client relationships to support renewals and account expansion.

• Lead onboarding processes, kickoff calls, and transitions between build and support phases.

• Keep project backlogs organized and prioritized.

• Assess tasks and requests in relation to project objectives and scope.

• Manage quick-win site configurations, content entry, and initial bug troubleshooting.

• Collaborate with clients and internal teams to address obstacles and anticipate needs.

• Plan and coordinate resources, including developers, UX/UI designers, and strategists.

• Evaluate completed designs, tickets, content, and development work for quality assurance.

• Monitor and predict budgets and timelines.

• Report on project progress and hours worked to clients and management.

• Identify, mitigate, and escalate risks as well as urgent support issues.

• Utilize tools such as Teamwork, Slack, Google Workspace, Zoom, and Claude.

• Leverage AI for drafting communications, summarizing meetings, writing tickets, and preparing status updates.

• Engage in and lead meetings, standups, retrospectives, and process enhancements.

• Supervise workloads to ensure sustainable team pacing.

• Develop repeatable processes and mentor fellow project managers.

⛳️ Requirements

• At least 5 years of project management experience within a digital agency, specifically leading Drupal and/or WordPress projects.

• Demonstrated success in managing the complete life cycle of web build projects and long-term client support engagements.

• Proficiency in agile workflows, ticketing systems, and documentation for clients.

• Familiarity with AI tools such as Claude.

• Practical experience in troubleshooting bugs, handling site configurations, and managing content in Drupal and/or WordPress.

• Strong understanding of website performance, configuration, and development principles.

• Capability to balance scope, timelines, and budgets while upholding quality and team morale.

• Excellent time management abilities.

• Experience in forecasting and allocating resources for development project needs.

• Skill in setting priorities and communicating changes effectively.

• Proactive, empathetic, and confident communication abilities.

• Experience in managing multiple concurrent projects.

• Solution-focused approach to risk management, issue tracking, change management, and escalations.

• Strong problem-solving capabilities, emotional intelligence, and initiative.

• Experience mentoring or guiding project managers or team members.

• Passion for Drupal, WordPress, and open-source software.

• Experience in managing distributed project teams in a remote-first setting.

• Availability during core Pacific Time Zone hours.

• Legally authorized to work in the US or Canada.

• Visa sponsorship is not available.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage for US employees, covering up to 100% of health benefits costs.

• CAD health and dental coverage for employees and their dependents.

• Retirement matching program.

• Paid time off.

• Remote workspace stipend.

• An inclusive and accessible recruitment process with accommodations.