Senior Voice Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical planning and execution of designated VoIP, VTC, telephony, and collaboration projects or workstreams.

• Facilitate engineering activities across various technical domains, managing dependencies, milestones, and deliverables.

• Offer technical expertise, review engineering outputs, address technical challenges, and guide engineers.

• Identify technical risks, constraints, assumptions, dependencies, and develop mitigation strategies.

• Assist in developing engineering estimates, bills of materials, staffing projections, implementation timelines, and effort levels.

• Examine operational, functional, technical, cybersecurity, performance, availability, and supportability requirements.

• Assess technical alternatives and perform trade studies based on capability, cost, risk, interoperability, security, supportability, and complexity.

• Convert customer and program requirements into system, subsystem, interface, configuration, and testing specifications.

• Create and sustain high-level and low-level designs, interface definitions, configuration baselines, implementation procedures, rollback plans, test plans, and as-built documentation.

• Organize and execute laboratory validation, interoperability testing, system testing, acceptance testing, and verification activities.

• Implement engineering, cybersecurity, configuration-management, and quality-assurance protocols.

• Facilitate operational transition by confirming monitoring, documentation, support procedures, training needs, and dependencies.

• Design and integrate enterprise voice, video teleconferencing, SIP, Session Border Controller, telephony, and collaboration solutions.

• Engineer dial plans, E.164 normalization, digit manipulation, call routing, SIP trunking, carrier interconnections, PSTN services, voice gateways, voicemail, and emergency calling.

• Create and integrate multi-vendor VTC and audiovisual collaboration setups.

• Develop on-premises voice and cloud collaboration integrations, including Microsoft Teams Phone, Direct Routing, Operator Connect, and Webex Calling.

• Formulate designs for high availability, geographic redundancy, survivability, disaster recovery, capacity management, and service continuity.

• Configure, integrate, test, and deploy IP telephony systems, SIP proxies, voice gateways, SBCs, VTC systems, and unified communications platforms.

• Set up and troubleshoot AudioCodes, Ribbon, Cisco CUBE, Oracle Communications SBC/Acme Packet, or similar SBC technologies.

• Resolve intricate voice and video issues related to routing, signaling, media negotiation, interoperability, packet loss, jitter, latency, one-way audio, call quality, and availability.

• Conduct root-cause analysis and document corrective actions and lessons learned.

• Design and validate end-to-end QoS in collaboration with Transport and Network Engineering.

• Assess routing, switching, VLAN, firewall, NAT, DNS, certificate, and transport conditions impacting voice and video services.

• Aid in monitoring, alerting, call-quality analytics, call-detail records, capacity reporting, and trend analysis.

• Collaborate with engineering, operations, cybersecurity, program management, customers, carriers, vendors, subcontractors, and system integrators.

• Lead or take part in technical interchange meetings, peer reviews, architecture reviews, test-readiness reviews, and implementation-readiness reviews.

• Formulate technical recommendations and assist in technology modernization and product roadmaps.

⛳️ Requirements

• Must be a U.S. Citizen and capable of obtaining a Secret Security Clearance.

• Typically requires a bachelor’s degree along with 8–12 years of relevant experience, or a master’s degree with 6–10 years of relevant experience.

• Equivalent relevant education, certifications, and hands-on experience may be considered.

• Progressive engineering experience in VoIP, VTC, enterprise telephony, unified communications, collaboration systems, networking, or a closely related technical field.

• Proven experience leading the technical execution of complex projects, workstreams, implementations, or engineering efforts encompassing multiple technologies or technical domains.

• Experience in requirements analysis, solution design, alternatives analysis, integration, testing, implementation planning, documentation, and transition to operations.

• Experience providing technical guidance, peer review, training, or mentoring to fellow engineers.

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electrical Engineering, Systems Engineering, or a related discipline.

• Strong understanding of SIP, SDP, RTP/RTCP, SRTP, H.323, MGCP, ISDN/PRI, and associated signaling and media protocols.

• Familiarity with Cisco Unified Communications Manager, Cisco Unity Connection, Microsoft Teams Phone, or equivalent call-control systems.

• Experience with enterprise dial plans, E.164 numbering, digit manipulation, SIP trunks, PSTN connectivity, carrier interconnections, voice gateways, voicemail, and emergency calling.

• Background in designing, integrating, deploying, or supporting Cisco, Poly, Microsoft Teams Rooms, Zoom Rooms, Crestron, Webex, or similar collaboration technologies.

• Proficiency in configuring and troubleshooting AudioCodes Mediant, Ribbon SBC, Oracle Communications Session Border Controller/Acme Packet, Cisco CUBE, or analogous SBC platforms.

• Experience integrating on-premises telephony with cloud collaboration services such as Microsoft Teams Direct Routing, Operator Connect, or Webex Calling.

• Strong working knowledge of IP networking, routing, switching, VLANs, firewalls, Network Address Translation, SIP and media traversal, packet analysis, QoS policy design, and bandwidth management.

• Familiarity with SIP TLS, mutual TLS, SRTP, certificates and PKI, directory services, identity integration, secure configuration baselines, vulnerability remediation, and configuration management.

• Demonstrated ability to utilize Wireshark, platform traces, SBC logs, call-detail records, monitoring systems, and other diagnostic tools.

• Capability to independently lead complex technical initiatives and provide technical direction and mentorship.

• Strong judgment, decision-making, verbal and written communication, customer and stakeholder management, and problem-solving skills.

• Cisco Certified Network Professional Collaboration or similar certification is preferred.

• Current Microsoft, AudioCodes, Ribbon, Cisco, or comparable voice/collaboration certification is preferred.

• Familiarity with PowerShell, Python, REST APIs, or similar technologies is preferred.

• Experience supporting geographically distributed, highly available, or mission-critical voice and video environments is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work environment.