Senior Vendor Operations Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily performance of BPO vendors, identify KPI variances, and perform root cause analyses.

• Enhance and maintain scorecards, dashboards, and operational tracking tools.

• Manage onboarding processes, track milestones, and facilitate off-boarding with BPO partners.

• Raise complex vendor issues to the relevant stakeholders.

• Assist with quality and training initiatives through nesting coordination and QA trend analysis.

• Promote cross-functional initiatives and projects related to Vendor Management strategies.

• Develop materials for stakeholders, execute process compliance evaluations, and contribute to various projects.

⛳️ Requirements

• A Bachelor's degree in business, economics, operations, or a related discipline, or equivalent practical experience.

• 2 to 4 years of experience in project coordination, customer support operations, or roles related to BPO.

• Proven data analysis capabilities with the ability to convert data into actionable insights and recommendations.

• Excellent written and verbal communication skills, including the ability to present to colleagues and external vendor stakeholders.

• Capacity to manage multiple priorities in a dynamic, fast-paced environment.

• Strong organizational abilities and attention to detail.

• Willingness to travel approximately 25% both domestically and internationally.

• Availability to work during Eastern Time Zone business hours.

• Familiarity with SQL or data querying tools is preferred.

• Experience with Salesforce or comparable CRM systems is preferred.

• Prior experience in supporting nesting, training coordination, or QA programs in a BPO setting is preferred.

🏝️ Benefits

• Flexible work location options: home, office, or coffee shop.

• Regular in-person events.

• New hire equity grants.

• Annual refresh grants.

• Competitive compensation and benefits aligned with work location.