Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Monitor open issues from the point of intake to resolution, ensuring clear accountability, timely follow-up, and consistent communication with stakeholders.

• Investigate operational errors and quality concerns to identify root causes and summarize findings for corrective measures.

• Recognize recurring patterns and provide insights to minimize repetitive issues and enhance process reliability.

• Implement retailer configuration and preference adjustments within the configuration management application.

• Facilitate operational change management by executing and communicating updates.

• Develop and maintain documentation, trackers, and reports on issue volume, trends, and resolution outcomes.

• Collaborate with Operations, Customer Success, Sales, Onboarding, and other teams to address issues and enhance the retailer experience.

• Contribute to scalable workflows and stronger operational controls.

• Aid in documenting Standard Operating Procedures for new processes and software feature rollouts.

• Oversee the intake, triage, escalation, and resolution of transportation and shipping-related exceptions.

• Manage daily transportation issues in coordination with sites and external broker partners.

⛳️ Requirements

• Minimum of 3 years' experience in operations, logistics, transportation, supply chain, customer operations, or a similar analytical and cross-functional position.

• Ability to autonomously handle issue intake, prioritization, follow-up, and resolution across various stakeholders.

• Strong analytical skills, including issue investigation, pattern recognition, and root cause determination.

• Exceptional written and verbal communication abilities.

• Keen attention to detail and a robust sense of ownership.

• Comfort in a dynamic environment with changing priorities.

• Ability to balance urgent issue resolution with long-term process enhancement.

• Experience with operational systems or configuration tools, making precise controlled updates.

• Proficient in spreadsheets, reporting, and basic operational analysis.

• Candidates must be authorized to work in the U.S.

• Experience in transportation, shipping, parcel, broker management, or exception management workflows is a plus.

• Experience in supporting customer- or retailer-facing operations is a plus.

• Familiarity with customer management systems, system administration, or operational tooling is a plus.

• Experience collaborating with third-party logistics or freight partners is a plus.

• Comfort in identifying and suggesting process improvements based on issue trends and operational data is a plus.

🏝️ Benefits

• Equal opportunity employer.

• No visa sponsorship offered.